![Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling](https://www.researchgate.net/publication/337814026/figure/fig1/AS:833459924779022@1575723739857/Concept-diagram-of-ECOARC-Source-wwwwolrdsteelorg-2007_Q320.jpg)
Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling
![Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling](https://i1.rgstatic.net/ii/profile.image/927041062961152-1598035221342_Q512/Silvie_Brozova.jpg)
Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling
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PDF) Critical Incident Technique as an Instrument for Assessing the Service Quality in a Chosen E-Shop
![Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling](https://www.researchgate.net/profile/Krzysztof_Billewicz/publication/292971728/figure/fig2/AS:667841640558594@1536237263562/Summarization-of-differences-in-behaviour-for-question-15_Q320.jpg)
Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling
![Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling](https://www.researchgate.net/publication/315628343/figure/fig1/AS:475925264506880@1490480833122/Scheme-of-porosity-measuring_Q320.jpg)
Silvie BROZOVA | VŠB-Technical University of Ostrava, Ostrava | Department of Non-ferrous Metals, Refining and Recycling
![Ostrava على تويتر: "Středeční podvečer patří další „zelené“ besedě z cyklu Večery s vědci, tentokrát s názvem „Mnoho tváří odpadu“. Uskuteční se v centru Pant od 17.30 hodin. Hosty budou docentka Silvie Ostrava على تويتر: "Středeční podvečer patří další „zelené“ besedě z cyklu Večery s vědci, tentokrát s názvem „Mnoho tváří odpadu“. Uskuteční se v centru Pant od 17.30 hodin. Hosty budou docentka Silvie](https://pbs.twimg.com/media/Dq0nBJzWwAA2s11.jpg)